--
Need urology and incontinence products? Edgepark has you covered
Your time is valuable, and so is your privacy. When you're looking for urology and incontinence products, you want the experience to be simple and convenient, and you want products delivered quickly and discreetly.
Edgepark understands this. For more than 90 years, customers have trusted Edgepark to supply the medical products patients need while making the process as seamless as possible. Our team works with you to supply items recommended by your healthcare professional, handle all insurance paperwork on your behalf, and discreetly deliver products right to your door — so you can get back to the moments that matter.
What makes Edgepark the leading supplier of direct-to-home, insurance-covered medical products? We support your individual needs by focusing our expertise on three key areas: access, services, and support. We call it the Edgepark Advantage.
Access
Our goal is to get you the right supplies that meet your unique needs and are covered by your insurance -- all in one place, including:
Edgepark is committed to ensuring that all the products we supply meet the highest quality standards. We carry 49,000+ products from more than 700 manufacturers, including leading urology brands, and accept more than 1,400 health insurance plans which includes Medicare and some Managed Medicaids.
Services
Edgepark isn't just a medical supplier; we're a healthcare advocate. From the first time you call us until we deliver products to your doorstep, Edgepark will proactively manage the entire process on your behalf.
You can order online anytime, anywhere. Or you can talk to one of our Customer Care Specialists who will answer your questions, help you select appropriate (insurance-covered) supplies recommended by your healthcare professional, and place your order. We also handle documentation needs for you. If you enroll in our ContinuCare program, we'll call you with reorder reminders so you never run out of the supplies you need.
Support
Over the past 90+ years, Edgepark has adapted and grown into an industry leader, serving more than 3 million people each year. We actively seek customer feedback and use that information to continually improve our customer service and support.
From product awareness and order status to insurance coverage details, we help keep life simple for our customers — so you can spend less time managing your medical condition and more time living your life.
Your Edgepark Patient Journey
We have designed our patient experience with your convenience in mind. You place the initial order, and we take care of the rest. Here's how it works:
1. You or your health care professional place your first supply order.
Orders can be placed online, over the phone, or via electronic ordering. You will need to provide:
Your name, address, date of birth, phone number, and email address.
Your health insurance information, including any secondary or supplemental insurance.
Your diagnosis or underlying condition. Some insurers, including Medicare, require this information.
Your doctor's name and phone number.
2. Your dedicated Patient Care Adviser welcomes you to Edgepark.
If we haven't already spoken with you, we'll contact you by phone to finish setting up your account, answer your questions, and enroll you in our reorder reminder program, ContinuCare.
3. Edgepark handles the paperwork.
We will contact your doctor to verify your prescription and collect any other necessary documentation. We also contact your insurance provider to verify benefits so we can inform you of any expenses not covered by insurance. Some providers may require a prior authorization before your order can ship, but Edgepark handles that for you as well.
4. Edgepark will process and ship your order directly to your home.
After the verification process, we'll ship your supplies. You should receive your initial order within one to three business days after processing is complete. Your future orders will usually ship within one to three business days unless there are changes to your account information that require verification. If you're enrolled in our ContinuCare program, we'll remind you when it's time to order so you receive supplies before you run out.
Living with urology and incontinence problems can be complicated, but ordering supplies shouldn't be. With the Edgepark Advantage, you can trust that you'll have the access, services, and support you need to manage your condition from home.
Ready to get medical products delivered right to your doorstep? Contact Edgepark at 1.800.321.0591 or visit Edgepark.com.
