How Edgepark encourages therapy compliance

It isn't always easy for people with chronic medical conditions to stay compliant with their treatment regimens. Their doctors may prescribe the necessary supplies, but patients may not order what they need in a timely fashion, and they may not remember to get refills on schedule. This can lead to poorer health outcomes in people with chronic conditions. Among people with diabetes, for example, this may lead to higher A1C readings or an increased risk of hypoglycemia (low blood sugar).

Therapy compliance — using supplies as your doctor has prescribed them — should help to improve your health and your quality of life. But sometimes, even when you want to follow your doctor's recommendations, life gets in the way.

Edgepark makes it easier for customers with chronic conditions to get the necessary supplies that enable them to stay compliant with their treatment regimens. Having supplies on hand should allow people to better manage their health. With Edgepark, they don't have to invest as much time or effort to order their needed refills.

Edgepark makes it easy to get orders

When you place an order with Edgepark, the Customer Care team will handle the bulk of the details for you, whether you place an order online or by phone.

You may need to provide Edgepark with the basics, including details about your health insurance and your doctor's contact information. Edgepark can manage the rest, handling all of the paperwork and verifying details about your order with your doctor and your insurance company. Edgepark will only be in touch if there are questions that require your input. One to three days after you submit your order, you should receive a shipment of supplies.

Edgepark does not substitute brands, so you can be sure that the specific supplies your doctor prescribes is what you'll receive. We have more than 40,000 items available, including the supplies that you need.

To encourage therapy compliance, Edgepark created ContinuCare, a free reminder program that's designed to help customers effortlessly reorder their supplies at just the right moment, so that they never run out.

Edgepark streamlines the reorder process

Edgepark's ContinuCare Program was created to simplify the reordering process. Because Edgepark refills your order at the right time, you no longer need to remember to place an order before your supplies run out. ContinuCare takes one thing off of your busy to-do list.

Most insurers allow people to receive 90 days' worth of supplies at a time, so you may only need refills four times a year. Whether you receive refills monthly or quarterly, the ContinuCare Program makes the process hassle-free.

You can enroll in ContinuCare online or by phone. Once you're part of the program, Edgepark will contact you by email, phone call, or text message 10 to 14 days before you're due for your next shipment. All you need to do is confirm the order before the order is scheduled to ship.

Depending on insurance requirements, Edgepark will contact you to find out how many supplies you have on hand at home before they send your reorder. This step is necessary because your insurer requires your supplies to be nearly exhausted before it will cover more supplies.

Edgepark's ContinuCare Program encourages therapy compliance with automatic reminders because you can't use supplies that you don't have on hand. ContinuCare helps you manage your health without investing extra effort so that you can save your time and energy for the moments in your life that matter.

To learn more about Edgepark's ContinuCare Program, visit Edgepark's website.