How to order medical supplies for your patients through Edgepark

In addition to insulin and other medications, patients living with diabetes can utilize a variety of prescription medical supplies to help manage their condition. Insulin pumps, continuous glucose monitors, and all of the accessories that go with them need to be prescribed, sourced through a supplier like Edgepark contracted with the patient's insurance, ordered, and then received by the patient in a timely manner. Ensuring this process happens as quickly as possible can help protect your patients' continuity of care and remove potential barriers to their ability to thrive with diabetes on a daily basis.

If you're a busy medical professional working to deliver optimal care to each patient in your practice, the minutes lost to managing administrative tasks throughout the day can add up to hours over time. When you know your time could be more impactful elsewhere, streamlining your workflow becomes a priority. If this is an area that challenges you and your staff, finding ways to simplify your most time-consuming undertakings, like supporting your patients through selecting, ordering, and receiving their medical supplies, can be helpful as you manage medical documentation in your office.

Ordering medical supplies through Edgepark

Prescribing and ordering medical supplies can be a complicated multistep process involving the prescriber, their staff, the patient, and the company or pharmacy providing the supplies. Getting the process started in an organized and efficient way is key for it to run smoothly from beginning to end.

When a patient chooses to receive their medical supplies through Edgepark, the prescribing physician has multiple options to initiate the process. As the prescriber, you have the option to send the order(s) to Edgepark in the format that makes the most sense for you, with choices including fax, phone, email, e-prescribing, or electronic medical record (EMR) solutions. New prescription and continuing prescription items can both be routed through Edgepark.

Within one business week, the patient will receive a call from Edgepark. The representative will discuss the cost and benefits involved with the order and can answer the patient's questions. Encourage your patients to save the Edgepark phone number (1-866-400-5183) in their contacts so they can easily identify the call when it comes through. To keep the process moving, remind patients they should expect to receive a call, and that we cannot proceed with the order until we get their confirmation. Prompt communication can help ensure they don't miss an important step in the process, which could delay their order.

Once the Edgepark representative and the patient have discussed the details, the patient will receive an order confirmation and can expect their supplies to arrive at their home accordingly.

Keeping it easy for physicians and patients

Ordering supplies through Edgepark can bring time-saving efficiency to your office while also helping your patients have a smooth process in procuring the prescription items they need.

To learn more about referring your patients to Edgepark, connect with your local Edgepark sales rep. You can get support through resources available at connect@edgepark.com and findmysalesrep@edgepark.com. Or, call 1.800.321.0591.