Your continuous glucose monitoring supplies: simple steps to quick and easy prescription refills

If you're like most people who use continuous glucose monitoring (CGM) supplies, you don't want to be without them for even a day. The idea of relying solely on fingersticks because you ran out of CGM supplies may not be a pleasant thought. So, how can you ensure your CGM supplies show up like clockwork? Learn about the process of getting your CGM supplies by prescription and keeping them coming regularly so you never have to worry about being without the supplies you need.

Ordering CGM supplies covered by insurance

To obtain continuous glucose monitoring supplies, you can use this simple online form for first time order or sign up for an Edgepark account. You, your representative, or someone from your physician's office can call Edgepark at 1-866-400-5183 to set up your account or you can do so online. A representative will take just a few moments to get some basic information from you, including your full name, date of birth, physician's name, and insurance information.

Next, someone from the Edgepark team will call your insurance company to verify that Edgepark is in-network with your insurance company and that you're eligible to receive supplies. They will also check to see whether you have any deductibles or co-pays for your CGM supplies.

Then, your Edgepark representative will call you to let you know of any amount that may need to be collected, confirm your order details, and go over the order process and timeline based on your insurance's guidelines.

After you've confirmed that you want to proceed with ordering CGM supplies, Edgepark will request a prescription for supplies from your health care provider's office and a pre-authorization from your insurance company, if required. This process time will vary as it is dependent on receiving all necessary information from your doctor's office.

After receiving the required paperwork, Edgepark will contact you to let you know when your supplies will ship and when to expect them. Your first shipment may include 90 days' worth of CGM supplies, depending on insurance requirements.

Renewing your CGM supply prescription

It would be nice if you never had to think about refilling your CGM supplies, but just like with medication, insurance companies require regular prescription refills. Your CGM usage can change over time, and your insurance company will want to make sure that you still need and use your CGM and that the CGM you're using is the best choice available for you.

Although your physician may write your original prescription for CGM supplies for as short or long a duration as they see fit, each insurance company and even some states have their own rules about how often a new prescription must be obtained. To make this process as smooth and efficient as possible, follow these steps:

1. See your physician on a regular basis. Most plans require physician notes regarding your diabetes management which Edgepark will obtain, as needed.
2. Take your insulin as prescribed. For Medicare, they require patients to inject insulin three or more times per day in order to qualify for continuous glucose monitoring. Private insurance companies may have different guidelines.
3. Stay alert to the status of your supplies.
   • If you are not enrolled in ContinuCare, you'll need to contact Edgepark when you have 30 days' worth of supplies left to begin the process of your next shipment. Edgepark will then contact your physician's office for any needed paperwork.
   • If you enroll in Edgepark's ContinuCare, you'll receive a notice up to 13 days prior to your next shipment of CGM supplies. You'll just need to confirm that you want to receive your next shipment. This is the easiest way to ensure that you always have supplies on hand.
   
   

The fastest way to initiate a new prescription for CGM supplies is to contact Edgepark at 1-800-321-0591. Edgepark will contact your healthcare provider for you and handle any other necessary paperwork as well.

If you live with diabetes, continuous glucose monitoring is one of the most powerful tools at your disposal. Don't get caught without your supplies! Contact Edgepark today to receive delivery of your CGM supplies directly to your door.

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