FAQs - Customer Service

  • To speak with one of our Customer Care Specialists, please call 1-888-394-5375.

  • Edgepark has over 30,000 products available for fast delivery. We carry medical supplies in the following categories:

    • Diabetes
    • Ostomy
    • Wound care
    • Urological
    • Incontinence
    • CPAP & Respiratory
    • Nutrition & Enteral
    • Home Wellness
  • Ordering from Edgepark includes many benefits, such as:
     

    • Placing orders 24/7 online or by calling in to order
    • Low or no out-of-pocket expenses due to our extensive insurance contracts with over 1,000 health insurance plans
       
    • We accept Medicare assignment on most items
       
    • On most supplies not covered by your health insurance plan or Medicare, we offer a discount
    • No paperwork – once we have your signed authorization, we’ll handle your billing paperwork
       
    • Industry-leading inventory of over 30,000 items
       
    • Free delivery on most items to your home within 1 – 3 business days
       
    • ContinuCare service so you don’t have to worry about running out of your supplies
       
    • No-charge samples may be available for many items, allowing you to try a product before placing an order
       
    • Linked Account access, given with your authorization, so that others can order supplies on your behalf, if necessary
  • Yes. Please call our toll-free number at 1-888-394-5375 and you will be prompted to press a number to speak with a Spanish-speaking Customer Care Specialist.

  • Sí Por favor llame  a nuestro número de teléfono gratuito, 1-888-394-5375 y pregunte para un Especialista de Atención al Cliente que habla Español.

  • Please provide your e-mail address on the Login page and select the option to reset your password. We will then send you an e-mail containing a link to reset your password. When you click on that link, you will be asked to answer your security questions to confirm your identity. Once you’ve answered the questions correctly, you will be prompted to select a new password. With your new password you will be able to log in to your account.

  • For your first order with Edgepark, we’ll need to verify your diagnosis and health insurance coverage, so we’ll need your doctor’s phone number, your diagnosis and your health insurance provider’s contact information. You can provide this information by creating an account online or by calling in your order.

    Once Edgepark receives this information, we will contact your doctor to verify your prescription along with contacting your health insurance provider to verify policy information. This process may take up to four business days. If we have any questions, we will contact you either via e-mail or by phone. After the verification process is completed, you will receive your supplies in 1-3 business days. You can check on the status of your order by logging in to your online account, anytime.

    After your initial order, additional orders usually take less time, as long as no new products are added. Future orders normally ship within 1-3 business days of placing your order. To make ordering even more convenient, Edgepark offers online ordering 24/7 and our free reorder reminder service, ContinuCare

  • Our Web site is laid out so that you can find the information you need as quickly and easily as possible. Here is a general overview:

    Ordering

    • When you’re ready to order, you can find the items you’re looking either by using the “Search” box in the upper right hand corner of the screen or by clicking on one of the condition supply categories and then selecting the product category you’re interested in.
       
    • Another way to order is by logging in to your account online, located at the top left hand side of the screen. If you’ve already created an account online, you’ll be able to see your past order history. You can reorder supplies within your online account screen.

    Researching products

    • For each condition supply category – Diabetes, Ostomy, Wound care, Urological, Incontinence, CPAP & Respiratory, Nutrition & Enteral and Health Wellness you can find general information about and condition and the products you may need.
       
    • Once you’re ready to order, you can type product descriptions into the “Search” box at the top right hand corner of the screen.
       
    • On the product screen, you’ll see tabs above the product description that will provide reviews, features and related product information, when available. Some products do not have additional details available at this time.

    Accessing your account

    • Type in your e-mail address and password in the boxes at the top left hand side of the screen to log in to your account.
       
    • On your Account Overviewvpage, you’ll be able to view past orders, check the status of current orders and much more.
  • CHAP stands for Community Health Accreditation Program. Companies who receive this accreditation go through a lengthy review process to ensure that they meet CHAP’s high standards of excellence in community-based care. Edgepark’s accreditation reflects our commitment to quality when it comes meeting the needs of our customers. In fact, Edgepark was the first medical supply company to receive CHAP accreditation back in 1999.

    Learn more about CHAP