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FAQs - Breast Pumps

 

Order a Breast Pump Through Insurance

At Edgepark you can order your breast pump through insurance online anytime during your pregnancy. Visit our breast pump website and follow our simple 3-step process to order today!
 

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Have Questions?

Have a question about getting a breast pump through insurance or need an update on your order status? Browse through our FAQs to find answers to commonly raised questions.

If you’d like to speak to a Breast Pump Specialist, we're available by phone Monday - Friday 8:00 a.m. to 9 p.m. EST by calling 1-855-504-2099. 

General

  • Under the Affordable Care Act, most insurance plans cover breast pumps, with the exception of some grandfathered plans. When you place your order with Edgepark, we will verify your insurance coverage. 

 

Order

    • Eliminate the hassle: Edgepark handles contacting both your health insurance provider and your doctor on your behalf. 
    • Choose the breast pump that’s right for you: We let you choose from ANY breast pump in our offering.
    • Order anytime: You can place your breast pump order anytime using our convenient online form.

  • You can order your breast pump anytime during your pregnancy and up to one year after birth with Edgepark. 

    Some health insurance plan policies may dictate when we are able to ship your breast pump. We will hold your order and ship when your plan allows it.

  • Edgepark offers several of the top breast pump brands including Medela, Spectra, Freemie, Ameda, Evenflo, Lansinoh, and Tomy. 

    All of the breast pumps in our current offering are listed here.

  • No, you do not need a prescription when you place your order for your breast pump. Edgepark will work directly with your doctor to acquire your prescription. 

    If you have a prescription already, you are welcome to scan and e-mail a copy to pumpprescriptions@edgepark.com, or fax to 1-330-963-6839. This may help us process your order quickly.

     
  • Order Online:

    At Edgepark you can submit an order for your insurance covered breast pump 100% online, without having to make any phone calls!

    1. Get started by visiting our website and selecting you state and insurance
    2. Pick the breast pump that's right for you
    3. Then simply complete our online form

     

    Quick tip! Make sure to have your insurance card ready when you order. 

    Order By Phone:

    If you’d rather place your order over the phone, we’re happy to help! Give us a call at 1-855-504-2099 from 8:30 a.m. to 6 p.m. EST Monday through Friday.

     
  • Some insurance plans allow Edgepark to ship a breast pump at anytime during your pregnancy, and others require you to be closer to your due date. The date your insurance plan dictates we can ship your breast pump is called your eligibility date. 

    For your convenience, you can place your breast pump order through Edgepark at anytime and we will hold and ship your breast pump based on your eligibility date.

  • If your insurance plan allows a breast pump to be shipped to you at anytime during your pregnancy, please allow 7-10 days after order placement to receive your breast pump.  

    If your insurance plan has specific guidelines on when we can ship your pump, we will send you an email after you place your order with information on when we will process and ship your order.

  • Great news! All breast pumps are shipped free of charge directly to your door.

  • Yes! Edgepark offers additional breast pump supplies and accessories online here.

  • Edgepark is committed to delivering caring and quality service for mothers everywhere. We hope that you’re happy with your purchase, but if you need to make a return, please read the following policy.

     

    Edgepark Breast Pump Return Policy:

    Edgepark accepts breast pump returns within 30 days of delivery if the seal is intact, the box is unopened and ONLY for the following reasons:

    • You received a different product than originally ordered
    • The product was not delivered successfully
    • Other specific instances related to delivery of the breast pump or integrity of the packaging (box or seal not intact, damaged in transit, etc.)

    Edgepark will only cover return shipping costs for the above-mentioned reasons.

    Due to the nature of the product, returns based on a change in product preference will not be accepted.

     

    How to Return Your Breast Pump:

     

    Step 1: Contact Edgepark Customer Care after receiving the breast pump to initiate a return. Obtain a Return Merchandise Authorization number and the return shipping label.

     

    All returns must be authorized by Edgepark with an RMA (Return Merchandise Authorization) number. This number must be written on the outside of the package when you return it. Returns without an RMA will not be accepted.

     

    Edgepark Customer Care is available at 1-800-321-0591 Monday through Friday from 8:30 a.m. to 5:30 p.m. EST.

     

    Step 2: Ship the breast pump to Edgepark within 30 days of receiving the RMA number.

     

    We recommend using a secure shipping method to send the item, so it can be tracked. We are not responsible for items lost during shipping and cannot process the return until we receive the item.

     

    Step 3: If applicable, Edgepark will issue a refund in the original payment form following receipt of the product, warehouse inspection, and approval of saleable condition.

     

    Orders cancelled after the item has shipped are subject to standard return policies.

     

 

 Current Orders

  • The best way to contact Edgepark about the status of your breast pump order is to call our Breast Pump Specialists at 1-855-504-2099. They are available Monday- Friday from 8:30 a.m. to 6 p.m. EST.

  • Before we can begin processing your order we need you to confirm that you still need a breast pump. You are required to do this because you placed your order before the eligibility date dictated by your health insurance plan.
  • After you confirm your breast pump order we will begin processing your order. Please allow up to 7 – 10 days for order processing and shipping.

    Here’s what you can expect next as we process your order:

    1.  We Verify Your Coverage
         Edgepark will verify your eligibility and coverage. A representative will contact you if you have a 
         copay or if your insurance is no longer contracted with Edgepark.

    2.  We Obtain Your Prescription
         Edgepark will contact your healthcare professional to obtain a prescription.  If you already have a 
         prescription, you can email it to pumpprescriptions@edgepark.com.

    3.  We Ship your Breast Pump
         Edgepark will ship your breast pump directly to your door.
  • If you have any trouble with your pump, please contact the manufacturer directly. Please note: warranties provided by different manufacturers may vary and warranties may differ for the pump motor versus other parts.

    Customer Service by Manufacturer:

    Medela:

    1-800-435-8316

    Monday - Friday, 7:30 a.m. – 7:00 p.m. CST

    Saturday 8 a.m. – 12 p.m. CST

     

    Spectra:

    1-855-446-6622

    Monday - Friday, 8:30 a.m. – 4:30 p.m. EST

     

    Lansinoh:

    1-800-292-4794

    Monday - Friday, 8 a.m. – 8 p.m. EST

     

    Freemie:

    1-916-339-7388

    Monday - Friday, 9 a.m. – 5 p.m. PST

    info@freemie.com

     

    Ameda:

    1-866-992-6332

    Monday - Friday, 8 a.m. – 5 p.m. CST

     

    Evenflo:

    1-855-334-2229

    Monday - Friday, 8 a.m. – 5 p.m. EST

     

    Tomy:

    1-800-704-8697

    Monday – Friday, 8 a.m. – 4:30 p.m. CST

     

    Ardo:

    1-844-411-2736

    Monday - Friday, 9 a.m. - 6 p.m. EST

    Saturday 9 a.m. - 12 p.m. EST

    Live Chat

     

 

Commercial health providers are now required by law to allow breast pumps as a covered expense for lactating women. There is some variation around co-pays and model availability, depending on your health insurance carrier and plan.

Please note: Not all insurance plans provide coverage for breast pump purchases. It is your responsibility to verify eligibility and coverage with your insurance plan. Edgepark’s verification of benefits is never a guarantee of coverage.