FAQs - Texting/SMS Messages

Enrollment

  • SMS is an acronym for Short Message Service. It is the worldwide standard for communicating textually between cell phones.
  • There is no cost to enroll in the text messaging service provided by Edgepark. Any text message fees you have tied to your mobile phone plan may be applicable. Please contact your mobile carrier if you have questions about your phone plan.
  • Sometimes mobile carriers will block our text messages from reaching you. We send all texts from a number called a short code. Our short code is 94017. Please contact your mobile carrier and ask them to remove the block on short code 94017 immediately. Afterward, please contact customer service to resend your enrollment text. You should then begin to receive texts.

 

Error Messages

 

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