ContinuCare is a service provided by Edgepark to help ensure you don’t run out of supplies. Once enrolled in ContinuCare, you will receive a reminder call and/or e-mail indicating that your next order is ready to be confirmed. You’ll need to confirm your order either by phone or complete checkout online before your order can be shipped.
Please note, you must confirm your order for us to begin processing and shipment.
Prior to when your next order is due, we'll call or send e-mails to remind you that it's time to confirm your order for shipment. You can let us know which contact method is best for you.
After you've confirmed your order by phone or completed checkout online, we will begin processing, according to your health insurance plan requirements.
If you confirmed your order prior to your expected ship date, it will ship on or around the expected ship date. If you confirmed late, your order will most likely arrive after the original, scheduled date. You'll receive a confirmation e-mail and/or a phone call when it's on its way.
Your order will be delivered to you quickly - typically within 1-2 business days.
To ensure you receive supplies at just the right time, ContinuCare will adjust you next order’s scheduled ship date based on the date your last order actually shipped, saving you time and hassle.
You can make changes to your ContinuCare schedule(s) at any time by logging in to your account, or by calling Edgepark, as long as the quantities ordered fall within your doctor's prescribed usage.
There are a several ways to set up ContinuCare:
No. You can make changes to your scheduled ContinuCare order at any time prior to shipment. We will also e-mail or call you before shipping to make sure the order is correct.
Yes, you can add, change and delete items from that order when you check out online or when we call you to confirm.
Your health insurance provider has certain guidelines that may affect how long it takes to process your order. Some of these guidelines include:
You can remove an item from an order for one time only, or remove it from your ContinuCare schedule, altogether.
If you no longer wish to use ContinuCare, and would like to cancel your enrollment, you may cancel any or all of your ContinuCare schedules by clicking the “Cancel all future shipments" link on the ContinuCare page in your online account. You may also call us at 1-888-394-5375 to cancel your enrollment.