The Edgepark Process
At Edgepark, our goal is to make getting the supplies you need as simple and hassle-free as possible.
The following are the steps that we take when you place your first order with Edgepark. We handle the paperwork for you, so you can get back to enjoying your life!
A quick explanation of these steps is also available in our order process video.
When you place your order online or over the phone, we’ll ask for:
Your name, address, date of birth and phone number.
The information listed on your health insurance card and any secondary or supplemental health insurance information, including: policy or identification number, group number and health insurance plan’s phone number.
Your diagnosis or underlying condition (some health insurance providers request this information).
Your doctor’s name and phone number, or that of the doctor treating your condition and your primary care physician.
A valid e-mail address.
Once we receive this information, we will:
- Contact your doctor to verify your prescription.
- Contact your health insurance provider to verify your policy information.
- Contact you if we have any questions regarding your order.
The verification process may take up to 4 business days to complete. You should then receive your order within 1-3 business days, following processing. Once your account is set up, future orders will usually ship within 1-3 business days, as long as there are no changes to your account information.
Please note: delays can occur if Prior Authorization is needed or other issues arise with collecting the needed information to place your order.
To make ordering even more convenient, Edgepark offers online ordering 24/7, as well as our free ContinuCare service, which will send you reminders when it’s time to reorder.