Edgepark accepts returns of most new, unopened items for a refund or exchange within 30 days of the shipment date. To make a return or exchange, please contact Customer Care at 1-800-321-0591 to obtain a Return Merchandise Authorization (RMA) number.
Returns are subject to the following criteria:
- All returns must be authorized by Edgepark prior to receipt with an RMA written on the outside of the package. Returns without an RMA will not be given credit.
- Items must be received within 30 days of issuing the RMA.
- Return shipping is the responsibility of the customer. We recommend using a secure shipping method to send the item so it can be tracked. We are not responsible for items lost during shipping, and cannot process the return until the item is received.
- Credits will be given after receipt of product and warehouse inspection and approval of saleable condition. Refunds will be issued in the original form of payment used to purchase the item.
Orders cancelled after the item has shipped are subject to standard return policies.
A product is not returnable if:
- The packaging is not in resalable condition (written on, opened, safety seal broken, not in original packaging).
- The item is expired or will expire within 180 days.
- The item is food or nutritional item.
- The item is considered bath safety equipment (i.e. shower chair, shower bench, transfer bench, tub rails, walkers, scales or toilet seats.)
- The item is a special/custom order item (i.e. custom support belts, custom pouches.)
- The item is considered a hygiene-related product, including but not limited to, stockings/hose, hernia belts, Options™ undergarments.
Specialty devices, unless damaged or substandard, are non-returnable. These items include, but are not limited to, the following; breast pumps, range of motion, lymphedema, airway clearance, light therapy, speech generating, bone growth, INR, erectile dysfunction, pleural drainage, insulin pump, continuous glucose monitoring devices and supplies, and Omnipod® products.
Defective, Missing or Incorrect Items
Immediately upon receipt, please inspect the package contents to make sure they meet your expectations and match the packing slip. We apologize for any discrepancies, shortages or damaged items. Please contact us within 48 hours (2 days) of receipt for an RMA number. Products must be returned to Edgepark within 30 days of receipt. Your order will be corrected as quickly as possible.