FAQs - Using Edgepark.com

  • By setting up online access to your Edgepark account, you can:

    • Place your orders and re-orders 24/7 from your home computer.
    • Check your order status.
    • View your order history.
    • Set up orders on ContinuCare and approve orders.
    • Pay your outstanding balances.
    • Make changes to your account, such as your address, health insurance and doctor information.

    If you are an existing customer and place your orders by phone, you can still set up online access to your account and take advantage of these features.

  • Yes. Edgepark is committed to safeguarding your online privacy, and has taken steps to protect the information you share with us. Edgepark ensures the integrity of all credit card transactions with the most secure encryption technologies available today. Also, we have managerial procedures in place to help maintain the accuracy of your information. We will make a sincere effort to respond to your requests to correct personal information inaccuracies in a timely manner.

    In accordance with standard practices, we highly recommend that you keep your username and password confidential. We do not sell or rent personal information to third parties, and it is our policy to only share it with outside organizations that work on our behalf and that agree to maintain your privacy.

  • If you have never placed an order with Edgepark and would like to create an account online, you will need the following information:

    • Your name, address, date of birth and phone number
    • The information listed on your health insurance card and any secondary or supplemental insurance information, including: policy or identification number, group number and insurance plan’s phone number
    • Your diagnosis
    • Your doctor’s name and phone number, or that of the doctor treating your condition
    • A valid e-mail address

    If you are an existing Edgepark customer, setting up online access to your account is even easier. You’ll need:

    • Your account number (listed on your invoice packing slip from previous Edgepark orders), or the insurance policy number that is associated with your account
    • A valid e-mail address
  • For questions about our Web site, you can:

    • Review our Frequently Asked Questions online
    • Submit your question via e-mail
    • Call our Web Help Desk at 1-888-394-5375 ext. 3350,  M-F,between 8:30 am to 5:30 pm EST.